CATALOG of
Telephony, Data, Cable Telecommunications, and Wireless
Courses Offered by KnowledgeLink, Inc..
Course Listing as of 09/30/07
DATA NEW COURSES!!
CABLE SYSTEM ARCHITECTURE NEW COURSES!!
COMMERCIAL
SYSTEMS NEW
COURSES!!
TELEPHONY WIRELESS
COMMUNICATIONS
KnowledgeLink offers several pre-packaged courses in
voice, data, and wireless telecommunications, with special emphasis on cable telecommunications
systems. We can provide a subject matter expert-instructor who will deliver the
course at your location or at our classroom, or a set of courseware that can be
used by your trainer. Our courseware consists of student workbooks and instructor
guides and visual aids. Of course, we can customize any of our prepackaged
course offerings to meet the specific needs of your firm.
|
Digital Technology and Data Communications for
Cable Systems Personnel |
Digital
Technology and Data Communications for Cable Systems Personnel - 1
day
Target Students:
New employees who will require an overview of data and data
communications. This basic course is recommended for entry level
technicians, marketing, and management personnel who will be working with any
aspect of data.
Course Objective:
- Students will gain a high level understanding of the
principles of data communications and will be able to discuss alternatives
with their own company's personnel and vendors.
Course Covers:
Digital compared to analog:
How digital signals differ from analog signals; converting analog information to digital formats
The nature of digital communications:
Digital terminology - bit, baud, speed, bandwidth; How 1's and 0's are used to represent information;
Standards and protocols:
Why we have them; what data, voice, and video look like as digital information; how protocols facilitate information movement; the OSI protocol stack and its relationship to cable telecommunications
Transporting digital information on an analog medium:
How modulation works (Amplitude, frequency and phase; QPSK, QAM)
Transporting digital information on cable networks:
LANs, WANs, and Metro networks; Ethernet simplified
Understanding data
movement and its implications to the triple play:
An
interactive exercise where participants become the Internet to learn the causes
and effects of delays and lost data, and how they are prevented.
Introduction
to IP and Routing for Cable Technicians - 1 day
Target Students:
Technicians who will be working with digital technology. This basic
course is recommended as transition course for technicians who are moving from
service tech to network or headend positions, and for customer service persons
who interface with technical support.
Course Objective:
- Students will understand how the Internet Protocol
routes information
- Students will learn how to configure IP addresses for a
simple IPV4 network
- Students will gain familiarity with a basic set of
router commands
Course
Covers:
Internet Protocol (IP) in Your Network:
What IP is and how it moves information across cable networks;
How the Internet works (participant exercise);
IP applications: VoIP, Switched Digital Video, IPTV, home networking, and others
Taking
the Mystery Out of IP Addresses:
What do those numbers mean and how you
can use them to figure out where your equipment sits on the network
IP
Routing and Networking:
Basics of setting up an IP-based
network;
Student exercise in IPV4 network configuration
How
to Say Hello to a Router:
Introduction to router command language and a
discussion of useful router commands
Introduction
to IPV6:
Motivation for IPV6;
New features and capabilities;
How IPV6 changes routing;
Impact of IPV6 on cable
telecommunications systems;
Why IPV4 won’t go away quickly
RF Video Architectures and Technologies in
a Digital World - 1 day
Target Students: Management, marketing,
or sales personnel who need a basic knowledge of the technical components of a
cable telecommunications system; Technicians entering the industry from
related industries, such as telephony or data communications; Entry level
technicians.
Course Objective:
- Students will gain a high level understanding of the
technical operation of a cable telecommunications system and the
differences between various cable distribution systems.
Course Covers:
Cable architecture evolution:
Review of the reasons for growth of spectrum;
evolution of two way capability and introduction of fiber optic technology
Cable bandwidth evolution
Reasons for cable system design:
Amplifier, forward path, reverse path, return loss (VSWR), gain, equalization, ingress, the funnel effect
Evolution of the triple play:
how digital information is transported on an analog medium;
introduction of voice, high speed data, and IP (Internet Protocol) networks
DOCSIS and PacketCable:
History and purpose of DOCSIS 1.0 , 2.0, and 3.0;
History and purpose of PacketCable 1.0-1.5, 2.0, Multimedia;
Changes introduced by Next Generation Network modular network elements
Digital Television:
MPEG compression simplified;
MPEG as transport;
Comparison/contrast of IPTV and switched digital video
Physical standards for digital video
Types of connectors, wiring, distance limitations
Emerging technologies for digital transport in the home:
Home PNA (broadband over phone wires);
HomePlug (broadband over electrical wires);
MoCA (multimedia over coax)
TELEPHONY
Basic Telephony
– 4 hours
Target Students: Customer Services
Representatives and marketing personnel with no telephony background; Entry
level technicians; Technicians with no previous telephony experience.
Course Objective:
- Students will gain basic knowledge required to work with
telephony equipment and pursue further telephony education.
- Students will be able to answer customer questions and
satisfy customer concerns regarding telephony offerings.
Course Covers:
Network Components
Call Routing
Number Portability
Effects of telephone traffic
What this means to a Telephone Company customer
Optional Business Systems section.
Telephony
Residential Wiring – 1 Day
Target Students: Technicians or
engineers with no previous telephony experience who require detailed knowledge
of residential telephony equipment and wiring and a basic overview of the
public switched telephone network.
Course Objectives:
- Students will be able to satisfactorily complete
residential wiring for telephony service.
- Students will understand how residential telephony
service connects to the Public Switched Telephone Network.
Course Covers:
Inside the House: Details of wiring and station sets; Troubleshooting
techniques ; Lab covering in-house wiring
From the house to the switched public network: Demarc through the
switch
Call routing and the Public Network.
Advanced
Telephony Topics - 1 Day
Target Students:
Technicians, Engineers, and Marketing and Management personnel with some
technical background who require a detailed overview of telephony, the public
switched telephony network, services on the network, and the associated
intelligent network.
Course Objectives:
- Students will understand the components of a telephony
service offering,
- the details of digital multiplexing technology,
- the use of Internet Protocol in telephony, and
- how these topics relate to call processing and routing.
Course Covers:
Signaling and the Local Loop
The Central Office
The Telecommunications Switch
Call Routing and the Public Network
Number Portability
Analog to Digital Conversion
T-1 Carrier: AMI through ESF
SONET
IP in Telephone Networks
The Big Picture: How It All Connects
New Technologies and Emerging Applications.
Business Telephone Communications Systems
- 1 day
Target Students: Technicians,
Engineers, and Marketing and Management personnel with some technical
background who require a detailed overview of telephone systems used in
business applications.
Course Objectives:
- Students will understand the major types of business
communications systems and be able to evaluate vendor alternatives.
Course
Covers:
Introduction, History, and Regulation
Business Telephone Systems Hardware: Basic Telephony and
Telecommunications Networks, Business Telephone Systems Hardware: PBX
and Key Systems
Business System Features and System Evaluation
Review of Data Communications; Analog to Digital Conversion through T-1 Carrier
IP (Internet Protocol) Telephony and VoIP (Voice over IP)
Bandwidth Management; More Efficient Use of Medium for Digital Data
Transfer
Adjunct Systems (e.g.: VoiceProcessing);
Multimedia in Business Systems
Building Wiring
Internet Telephony (VoIP) - 1
Day
Target Students: Technicians, Engineers,
Marketing Personnel, and Management personnel with some technical background.
Course Objectives:
- Students will understand
the differences between VoIP and Internet Telephony offerings, how each
works,
and how they all differ from circuit switched telephony
Course Covers:
Introduction: What is VoIP?
Routing
VoIP Calls
Discussion of the networks and protocols
that enable Voice over IP;
interactive exercise that illustrates the
effects of routing, delay, jitter, and buffering
The
Legacy of Circuit Switching
How vintage circuit switched technology
affects the ways that VoIP is implemented;
Technical and customer expectations for
VoIP service
Converting
Voice to IP
How analog voice signals become digital
information
VOIP
Standards
Discussion of standards for VoIP, both
within and outside of the cable telecom industry;
Overview of PacketCable 1.5
Alternate
Ways to Deliver VoIP
Comparison of VoIP implementations,
including broadband telephony offerings, against cable’s VOIP offerings.
Wiring
the Customer’s Premises
Discussion of residential telephony
wiring with emphasis on what needs to be done to prepare a home for cable
telephony.
Installing
VOIP
A step-by-step guide to installation of
a residential EMTA.
Testing
and Troubleshooting
Overview of tests associated with VOIP
: Pre-installation testing to prequalify
plant; voice quality testing.
Wireless 101- 1 Day
Target Students: Technicians,
Engineers, and Marketing and Management personnel with some technical
background who require a detailed overview of wireless technologies, with an
emphasis on wireless cellular communications.
Course Objectives:
- Students will understand the differences between
various wireless technologies, the components of a cellular communications
system, the differences between FDMA, TDMA, and CDMA, and the evolution to
next generation (2.5G, 3G, and 4G) cellular services.
Course Covers:
Introduction to Wireless Systems
History of Mobile Telephony
Basic Cellular Concepts
Digital Radio Access Technologies
Cellular Networking - Roaming/Mobility Management
Next Generation Cellular - Opportunities and Limitations
Business Communications Systems
- 1 day
Target Students: Technicians,
Engineers, and Marketing and Management personnel who need to understand how
voice and data systems fit into business operations and a service provider’s
network. This course is an expansion of the Business
Telephony Systems course, which includes data topics, in addition to voice
systems.
Course Objectives:
- Students will understand how service provider and
vendor communications products work together to provider communications
solutions to business needs
Course
Covers:
Evolution of business systems
Telephony and telecommunications networks
Traffic engineering
Business voice systems
PBX and key system features
Analog and digital signals
Business data networks
The Internet Protocol (IP) and its impact
IP addressing
Voice over IP
Physical interfaces to business voice and data systems
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